Q. Can you connect two line sets together?
A. Yes it is possible to connect two lines together you would need a union and it is recommend a technician would do this for you.
Q. What's the difference between the Leto and Aura series?
A. Here's a quick comparison:
Aura:
- Energy Star certified (excluding 36000 BTU)
- Operates at -22°F/-30°C
- 10-year compressor, 5 year parts warranty
Leto:
- No Energy Star rating
- Operates at -5°F/-15°C
- 5-year compressor warranty
Q. What sizes of line sets are available?
A. We offer 16ft., 25ft., and 50ft. line sets, with 16ft. included by default. Flare sizes vary based on the indoor unit's BTU rating.
Q. How do I determine what size system I need?
A. System size depends on the square footage you want to heat or cool. We offer units ranging from 9000 BTU to 36000 BTU, suitable for various room sizes.
Q. What's the warranty on your products?
A. Warranty for Aura series is 10 years on compressors and 5 years on parts, while Leto series offers 5 years on compressors and parts.
Q. How do I submit warranty information?
A. You can email it to support@senville.com or submit it online at www.senville.com.
Q. Can I install the unit myself?
A. Yes, but for warranty activation, the final step (vacuuming the line sets) must be done by a licensed professional technician.
Q. How do I address an error code?
A. Email our support team, and a technician will provide detailed troubleshooting instructions.